RETURN POLICY

All sales on martinianoshoes.com are final, no returns accepted. If you have any questions about our shoes before making a purchase, please do not hesitate to contact us at info@martinianoshoes.com. We will gladly address any questions or concerns you may have.

 

INTERNATIONAL SHIPPING AND DUTIES

The customer’s purchase price does not include import duties and taxes assessed by the destination country. All international buyers are responsible for paying import duties and taxes, which are determined by the destination country.

All Martiniano international orders ship from Los Angeles, CA using UPS Expedited service. A UPS tracking number will be provided upon shipment.

Your order will be shipped within 5 business days after it is placed.

Once your package is given to a UPS carrier, the item becomes the carrier's responsibility and Martiniano is not liable.

Martiniano is not responsible for customs related delays in your shipment.

 

UNITED STATES SHIPPING

All Martiniano domestic orders ship from Los Angeles, CA using UPS Ground service. A UPS tracking number will be provided upon shipment.

Your order will be shipped within 5 business days after it is placed. We cannot accept military APO/FPO addresses and PO Boxes for delivery.

Once your package is given to a UPS carrier, the item becomes the carrier's responsibility and Martiniano is not liable.

 

CUSTOMER SERVICE

For general information or inquiries regarding Martiniano products, please email info@martinianoshoes.com.

For questions about your order, please email orders@martinianoshoes.com and include the order number in the subject line.