CUSTOMER SERVICE

For general information or inquiries regarding Martiniano products, please email info@martinianoshoes.com.

For questions about your order, please email orders@martinianoshoes.com and include the order number in the subject line.


UNITED STATES ORDERS

All Martiniano domestic orders ship from Los Angeles, CA using UPS Ground service. A UPS tracking number will be provided upon shipment.

Your order will be shipped within 5 business days after it is placed. We cannot accept military APO/FPO addresses and PO Boxes for delivery.

Once your package is given to a UPS carrier, the item becomes the carrier's responsibility and Martiniano is not liable.


INTERNATIONAL ORDERS

All Martiniano international orders ship from Los Angeles, CA using UPS Expedited service. A UPS tracking number will be provided upon shipment.

Your order will be shipped within 5 business days after it is placed.

Once your package is given to a UPS carrier, the item becomes the carrier's responsibility and Martiniano is not liable.  

All international buyers are responsible for import duties and taxes, which are determined by the customs agency within the destination country.

Martiniano is not responsible for customs related delays in your shipment.

RETURN POLICY

All sales on martinianoshoes.com are final. If you have any questions about our shoes before making a purchase, please do not hesitate to contact us at info@martinianoshoes.com. We will gladly address any questions or concerns you may have.